Patient Services Officer (Medical Outpatients Admin)

Patient Services Officer (Medical Outpatients Admin)

Department of Health - Queensland

Townsville

Full-time, Onsite

The Townsville Hospital and Health Service presents engaging opportunities for a Patient Services Officer.

About Your Employer

The Townsville Hospital and Health Service operates within a vibrant and varied healthcare setting, underpinning the delivery of superior services across an extensive regional network. As a primary tertiary provider, we encourage innovation, teamwork across disciplines, and ongoing professional growth. Employees are afforded robust career advancement prospects, featuring access to training, education, and development pathways, facilitated by collaborations with esteemed institutions. Our organisation cultivates a cooperative and inclusive work atmosphere, complemented by the lifestyle benefits of North Queensland. These include minimal commute times, cost-effective living, and proximity to both city and coastal environments. Adaptable work arrangements and a dedicated focus on staff welfare contribute to a balanced and fulfilling career.

Remuneration and Benefits

We offer competitive compensation packages and generous leave provisions.

• Base salary range: $39.98 - $44.46 per hour (AO3)
• Annual leave entitlement: 4 to 6 weeks with 14%-17.5% loading
• Employer superannuation contribution: 12.75%
• Additional salary packaging options are available to enhance take-home pay.
• Flexible working arrangements may be offered.

About Your Opportunity

In this position, you will deliver outstanding service to patients, their families, visitors, and staff, while contributing to the effective and efficient provision of healthcare services. As a member of a collaborative administrative team, your responsibilities will encompass a range of patient administration duties, including scheduling appointments, managing admissions and discharges, and maintaining patient records, ensuring accuracy across multiple systems.

The ideal candidate will be a service-oriented professional possessing strong capabilities in communication, organisation, and problem-solving. You will excel in a demanding environment, effectively manage competing demands, participate in initiatives for ongoing improvement, and support positive patient experiences, all while adhering to organisational policies, procedures, and values.

Further details are available in the Role Description.

Application and Enquiries

Enquiries regarding this position are welcome. Please contact Donella Owen on (07) •••• •207.

Applications close on Wednesday, 15 July 2026.

Unsolicited resumes from recruitment agencies will not be considered.

Please download the Role Description from the 'Documents' section for guidance on your application and for interview preparation and future reference.