Professional Support – Education Services
NextSense is seeking a Professional Support – Education Services to join their Education Team. This is a permanent, full-time, onsite position based in Blackburn.
You will report directly to the Head of Education Strategy.
What NextSense Offers:
- Salary of up to $92,390 plus Superannuation.
- 100% salary packaging to maximise take-home pay.
- Generous leave entitlements, including two weeks paid Christmas leave in addition to four weeks annual leave, and extensive personal/carer's leave.
- 14 weeks paid parental leave for primary carers and 6 weeks for secondary carers.
- Access to industry-leading education, professional development opportunities, and career pathways.
- Two weeks of additional leave.
Key Responsibilities:
Client Experience
- Coordinate reception and front desk operations at NextSense School, providing a professional, responsive, and welcoming service for students, families, staff, and visitors.
- Facilitate seamless communication and liaison between reception staff and Education Leaders to support effective daily operations and service delivery.
- Act as the initial escalation point for complex enquiries and matters, ensuring issues are managed promptly, sensitively, and appropriately.
- Support and coordinate administrative processes that enable effective client service delivery, including initial enrolment enquiry intake, collection of student information, and liaison with parents, therapists, and external school settings.
Client Administration
- Support the effective use of COMPASS, including booking systems, semester report templates, maintaining attendance records, and ensuring accurate and timely data entry.
- Maintain student records in accordance with legislative, privacy, and organisational requirements, ensuring all documentation, including case notes, is accurate, complete, and up to date.
- Work collaboratively with the Head of School to support efficient and effective team operations, administrative systems, and service delivery processes.
- Maintain accountability for the accuracy, integrity, and completeness of student and operational data across all administrative systems.
Service Administration and Operations
- Oversee and monitor the Education Events inbox and call queues, acting as the primary point of contact for Holiday Camp planning and coordination in collaboration with the Auslan Interpreter.
- Coordinate and oversee administrative processes for School Support Services (SSS), ensuring compliance requirements are met, including the preparation of service agreements, management of privacy notices, and liaison with schools and SSS staff as required.
- Act as a key contact for volunteers and students undertaking placements within the site, supporting the coordination of appropriate activities and overseeing induction processes.
- Support the management and coordination of Work Health and Safety (WHS) responsibilities across the site and relevant areas of accountability. This may include conducting site inspections, coordinating and recording emergency evacuation drills, maintaining first aid kits and associated records, and working collaboratively with People and Governance to ensure warden, CPR, and First Aid certifications remain current for site personnel. Attendance at WHS committee meetings may also be required.
Other Duties
- Contribute to a positive and collaborative team culture that promotes continuous improvement, professional learning, and high-quality service delivery.
- Actively participate in team meetings, contributing feedback and suggestions to support operational effectiveness and continuous improvement initiatives.
- Support organisational initiatives, including marketing activities, client engagement strategies, and the ongoing development and nurturing of client relationships.
- Undertake reasonable travel across other sites within the Network as required.
- Perform other reasonable duties and responsibilities as directed by the manager.
About You:
- Experience in stakeholder management, working in a multi-disciplinary setting.
- Experience in an administrative role.
- Demonstrated success in identifying inefficiencies and implementing processes.
- Advanced skills using Microsoft Office programs, including Word and Excel.
- Working knowledge of Microsoft PowerPoint, Canva, and related programs/systems.
- Experience providing administrative support to professional staff in health, disability, or education settings is desirable.
- Demonstrated experience using Client Relationship Management (CRM) systems to maintain accurate client records, document service interactions, and support effective service coordination.
- A valid Working With Children Check (WWCC) and Police Check/Criminal Record Check, or willingness to obtain.
- Full ongoing compliance with the WWCC and Police Check/Criminal Record Check requirements.
To apply, please submit your application as per the instructions provided.