Public Trust Officer (Gladstone)

Public Trust Officer (Gladstone)

Public Trustee of Queensland

The Public Trustee of Queensland seeks a Public Trust Officer to join the Deceased Estates team in Gladstone. This permanent, full-time, onsite position offers a salary of $77,354 - $85,833 per annum plus 12.75% Superannuation.

As a Public Trust Officer, you will be responsible for managing a caseload of estate matters and providing compassionate, high-quality service to customers. This role involves collaborative work with colleagues and engagement with various internal and external stakeholders to achieve optimal outcomes.

Key Responsibilities:

• Administering deceased estates and assisting customers through significant life events.
• Managing estate matters, including file management and documentation preparation.
• Applying legislation relevant to wills, estates, and trusts.
• Building respectful, empathetic relationships with customers.
• Providing clear, timely advice to support customer understanding of decisions and outcomes.
• Developing expertise in estate administration, legislation, and decision-making.

About You:

You are a customer-focused, resilient professional who thrives in a fast-paced environment and is committed to delivering high-quality service.

Suitability for this role is enhanced by:

• Strong customer service skills, with the ability to build rapport and respond to enquiries with empathy and clarity.
• The capacity to manage competing priorities while maintaining attention to detail and accuracy.
• A collaborative approach and the ability to work effectively within a team.
• Well-developed communication, conflict resolution, and problem-solving skills.
• The ability to interpret and apply legislation, policies, and procedures within delegated authority.
• A positive, empathetic mindset and resilience when working with vulnerable or distressed customers.

Application Process:

Please submit the following with your application:

• A cover letter (maximum two pages) detailing your contributions to the role and your motivation for applying.
• Your current CV or resume (maximum three pages recommended), including any mandatory and/or other requirements.
• Details of two referees who have a thorough knowledge of your capabilities, work performance, and conduct within the past two years. It is preferable to include your current or immediate past supervisor.

Only individuals eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

About Public Trustee of Queensland:

The Public Trustee of Queensland has been providing a value-for-money, independent state trustee service since 1916, dedicated to advancing and safeguarding the rights, interests, and wishes of Queenslanders who require financial management, trust, and estate planning and administration support.