Receptionist/Administration Officer 6 month contract with possibility to extend

Receptionist/Administration Officer

Company: Strategic Psychology Location: Canberra ACT Work Type: 6-month contract with possibility to extend Hours: Full Time (5 days per week, Monday to Friday) Salary: $60,000 – $70,000 per year Work Arrangement: Onsite

Strategic Psychology, a growing practice in Canberra City specialising in counselling for all ages, is seeking a mature individual to join its outstanding Support Staff Team. The practice features a modern and large facility with 27 rooms and is looking to expand its administration team. Strategic Psychology aims to set the standard in Canberra by exceeding client expectations and establishing a new benchmark for psychological care.

The Receptionist/Administration Officer role is pivotal and serves as the initial point of contact for clients. The ideal candidate will be exceptionally well-presented, enthusiastic, adept at providing a high level of customer service, capable of multi-tasking, and possess experience in coordinating administrative functions. This diverse role requires a proactive, organised, enthusiastic, and positive individual.

Administration Tasks:

• Greeting, welcoming, and supporting clients upon arrival for appointments.
• Performing office administration and reception duties to support psychologists, including managing incoming phone calls, calendar management, booking appointments, and scheduling meetings and events.
• Invoicing and reconciling accounts.
• Processing Medicare rebates.
• Maintaining stationery supplies and general office tidiness.
• Providing feedback to management to enhance practice standards and procedures.

Essential Criteria:

• High level of attention to detail.
• Excellent customer service skills.
• High level of organisational skills and the ability to manage multiple tasks concurrently.
• Capacity to address urgent matters promptly.
• A client-focused approach and a high regard for client confidentiality.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Advanced skills in using web-based programs.
• Ability and willingness to learn new software programs as required.
• Capacity to adapt to changing working conditions, including workload, tasks, policy, and procedures.

Preferred:

• Medical/Health administration experience.

Selection Criteria:

All prospective candidates are required to address the following selection criteria questions within their application:

• What do you believe is the most important aspect of a Receptionist / Administration Officer role?
• Please provide an example of a challenging customer service situation you have encountered and describe how you managed it.
• Please explain your relevant experience for this position.

If you are confident in your abilities and believe you are the best candidate for this pivotal role, we encourage you to apply.

Application Instructions:

Please forward your CV and a cover letter addressing your relevant experience to Katarina at kat•••••@strategicpsychology.com.au by 5:00 pm on 14/07/26.

Please note that only shortlisted candidates will be contacted.