Receptionist / Administration Officer / Office All-Rounder

Receptionist / Administration Officer / Office All-Rounder

Tasmanian Home Nursing & Community Support

Launceston

Full-time, On-site

Tasmanian Home Nursing & Community Support (THN&CS) is a locally owned and operated provider of disability support, nursing, and community care services throughout Tasmania. As our organisation expands, we are seeking a friendly, organised, and proactive Receptionist / Administration Officer to join our office team. We are open to appointing either an experienced administrator or a suitable trainee, valuing attitude, reliability, and a genuine willingness to learn as highly as prior experience.

This is a diverse and fast-paced role where no two days are the same. You will be the welcoming face of our organisation, providing administrative support across multiple business areas. In addition to reception and administration duties, you will work closely with our rostering team to help ensure participants continue to receive reliable, high-quality support. You will also participate in an after-hours on-call roster, approximately one week per month, offering telephone support for urgent staffing matters. Full training and support will be provided before joining the on-call roster.

Responsibilities include:

• Managing a busy reception area and welcoming visitors.
• Answering a high volume of incoming phone calls and ensuring timely follow-up.
• Responding to email enquiries.
• General administration and data entry.
• Maintaining accurate participant and staff records.
• Assisting with onboarding and compliance documentation.
• Providing administrative support to our rostering team.
• Assisting with staff scheduling and shift changes as required.
• Maintaining office supplies and presentation.
• Learning new systems and helping improve office processes.
• Participating in the after-hours on-call roster (approximately one week per month).

Essential Requirements (Experienced Applicants):

• Previous experience in a receptionist or administration role.
• Intermediate Microsoft Excel skills.
• Experience managing a high volume of phone calls while maintaining excellent customer service.
• Strong organisational and time management skills.
• Excellent attention to detail.
• Ability to quickly learn new software and systems.
• Strong written and verbal communication skills.
• Ability to prioritise competing tasks in a busy environment.
• A positive, team-focused attitude.

Trainee Applicants:

If you are seeking to commence a career in administration, we encourage you to apply. We are looking for someone who is:

• Friendly, approachable, and professional.
• Reliable and punctual.
• Eager to learn.
• Well presented.
• Confident communicating with people over the phone.
• Organised and motivated.
• Able to work both independently and within a team.
• Open to learning new systems and taking on responsibility.

Comprehensive training will be provided to the successful trainee.

Desirable Experience:

• Experience within the disability, aged care, or community services sector.
• Knowledge of the NDIS.
• Experience using Brevity software.
• Experience with Microsoft Outlook, Word, and Teams.
• Experience in rostering or scheduling.
• Certificate III or IV in Business Administration (or willingness to undertake as a trainee).

About You:

We are looking for someone who:

• Thrives in a busy environment.
• Loves being organised and staying one step ahead.
• Enjoys solving problems and helping others.
• Is proactive and takes initiative.
• Has a high level of attention to detail.
• Builds positive relationships with colleagues and clients/participants.
• Remains calm under pressure.
• Wants to grow with an expanding organisation.

What We Offer:

• Full-time position (Monday-Friday, 9:00am-5:00pm).
• Possibility of part-time for the right applicant/s in a job share arrangement with a 12:00pm-5:00pm roster.
• A supportive and welcoming team culture.
• Career progression opportunities within a growing organisation.
• A varied role where no two days are the same.
• Modern office based in Invermay.
• Meaningful work that positively impacts the lives of Tasmanians.
• Participation in a supported after-hours on-call roster (approximately one week per month, with applicable on-call allowances and overtime paid in accordance with the SCHADS Award).

How to Apply:

Please submit:

• Your resume.
• A cover letter detailing yourself, your experience, and why you would be a suitable fit for THN&CS.

Please also specify if you are applying for a trainee or skilled role and your preferred roster: Monday to Friday 9:00am - 5:00pm or 12:00pm - 5:00pm. Trainee applicants are encouraged to apply. If you possess the right attitude, a strong work ethic, and a willingness to learn, we would be pleased to hear from you.