Receptionist

Receptionist - Canberra Spine Centre

Canberra Spine Centre is looking for a part-time Receptionist to join our energetic, purpose-driven, and community-focused clinic. This role is essential in creating an exceptional experience for every patient.

As the welcoming face of the clinic, you will greet patients, manage appointment flow, handle payments, assist with enquiries, and ensure the environment remains calm, organised, and professional. You will play a key part in supporting our chiropractors and ensuring daily operations run smoothly in our fast-paced, well-established practice.

We are looking for someone who thrives working with people, can handle challenges, enjoys being part of a busy environment, and is excited about contributing to the health and wellbeing of our community.

Key Responsibilities

• Front Desk & Patient Experience
• Welcome each patient with warmth, professionalism, and positivity
• Manage reception duties including check-ins, appointment adjustments, reminders, and confirmations
• Answer phone and email enquiries promptly and helpfully
• Build rapport with patients and contribute to a supportive, calm clinic atmosphere
• Administration & Clinic Operations
• Process payments and reconcile end-of-day EFTPOS
• Maintain cleanliness and order in reception and common areas
• Manage stock levels, order supplies, and monitor inventory
• Follow established systems and procedures to support clinic efficiency
• Perform general administrative tasks as they arise
• Team Support
• Work closely with chiropractors to keep the daily schedule on track
• Communicate clearly and proactively with team members
• Contribute to a collaborative, positive workplace culture
• Assist with tasks that support patient care and clinic flow

About You

We are seeking someone who is enthusiastic, service-oriented, and eager to grow. You will excel in this role if you:

• Are available between 7am - 6:30pm, Monday to Friday, and 7:30am to 12:30pm, Saturday.
• Are energetic, friendly, and enjoy connecting with people
• Communicate clearly and confidently in person and over the phone
• Are confident handling yourself in a public-facing role
• Thrive in a busy, fast-paced environment
• Are a self-starter who takes initiative and pays attention to detail
• Are comfortable with technology and capable of learning new systems quickly
• Enjoy problem-solving and adapting to the needs of the day
• Take pride in a clean, organised, professional workspace
• Are excited to contribute to a clinic that makes a meaningful impact in the Canberra community
• Are reliable, punctual, and take ownership of your responsibilities

Experience in reception, customer service, or administrative roles is helpful but not essential — the right attitude, willingness to learn, and commitment to our mission matter most.

About Canberra Spine Centre

Canberra Spine Centre is a highly regarded chiropractic practice known for exceptional care, a welcoming atmosphere, and a strong referral-based patient community. Our purpose is simple and meaningful: to educate, guide, and adjust as many families as possible toward lifelong health and wellness.

Our clinic environment is designed to be calm, professional, and healing — a place where patients feel supported and where our team is proud to work. We are a stable, values-driven practice with excellent systems, a positive culture, and a reputation for high-quality service.

What You’ll Receive

• Comprehensive 1-on-1 onboarding and training, with structured handover to ensure you feel confident from day one
• Clear expectations and pathways for progression
• A supportive, well-established team with strong systems already in place
• A meaningful, people-focused role where you directly contribute to improving health outcomes in the community
• Part-time salary of $65,000 p.a. pro rata for a Permanent Part Time role
• An opportunity to be part of a clinic that genuinely values its team and its mission

Application Instructions

To express your interest, please apply via Seek with your CV and a short cover letter outlining why this role is the right next step in your career. Only applications with a cover letter will be considered.

Location: O'Connor Work Type: Part-time (approx. 18-22 hours) Salary: $65,000 per year pro rata On-site: Yes