Receptionist / Customer Service Representative

Receptionist / Customer Service Representative

Inspire Energy

Inspire Energy is a premier solar installation company in NSW, providing renewable energy solutions for residential, commercial, and government-funded projects. Our mission is to assist communities in lowering energy expenses while contributing to a healthier environment.

We are currently seeking a Receptionist / Customer Service & Administration Coordinator who is highly organised and customer-oriented to bolster our expanding operations and manage incoming customer inquiries. This position suits an individual who enjoys interacting with people, excels in a dynamic setting, and is committed to delivering excellent customer service. As a vital team member, you will serve as the initial point of contact for customers and significantly contribute to the company's ongoing development.

Key Responsibilities

• Handle all incoming phone calls and customer inquiries.
• Deliver exceptional customer service to both new and existing clients.
• Schedule appointments and coordinate with sales and installation teams.
• Respond promptly to emails and online inquiries.
• Maintain and update customer records in the company CRM system.
• Undertake data entry and general administrative duties.
• Support daily office operations and reception tasks.
• Provide assistance with project coordination and customer communications as needed.
• Ensure customer information is accurate and current.

What We're Looking For

• Excellent communication and telephone skills.
• Strong organisational and multitasking capabilities.
• A professional, friendly, and positive demeanour.
• Experience in reception, customer service, administration, or a similar capacity is preferred.
• Previous CRM experience is preferred.
• Proficient computer and data entry skills.
• Ability to work autonomously and collaboratively within a team.
• High attention to detail and problem-solving abilities.
• Capacity to thrive in a busy and fast-paced environment.
• Flexibility and willingness to assist with various ad hoc tasks as the business expands.

What We Offer

• A supportive and collaborative team environment.
• Full training and continuous professional development.
• The opportunity to join a fast-growing renewable energy company.
• Potential for long-term career advancement and growth within the organisation.
• The chance to contribute positively by supporting Australia's transition to clean energy.

If you are a motivated, customer-focused professional seeking a fulfilling career with an industry leader, we encourage you to apply. Become a part of the Inspire Energy team.

Salary: $30 – $35 per hour Work Type: Full-time Location: Narellan (Onsite)