Retail Assistant

Retail Assistant - Newcomb

Company: Kaisercraft Location: Newcomb Work Type: Casual On-site/Remote: On-site

Kaisercraft is seeking enthusiastic and self-motivated individuals for a Retail & Online Fulfilment Assistant position at our Newcomb location.

About Kaisercraft Based in Geelong, Kaisercraft is a family-owned business with over 100 retail stores across Australia. We are committed to upholding our core values of Mutual Respect, Humility, and Integrity, fostering a growth mindset as we continue to expand our brand.

The Opportunity As a casual Retail & Online Fulfilment Assistant, you will be instrumental in ensuring online customer orders are dispatched quickly and accurately, with support from Head Office. Your role will contribute to the smooth operation of our e-commerce activities. You will also focus on providing excellent customer service and maintaining the presentation of our store and product range.

Additional duties and responsibilities may include:

• Opening and closing the store.
• Managing the fulfilment of online orders, ensuring accuracy and efficiency.
• Processing and managing orders through Shopify and internal systems.
• Collaborating with Head Office on order queries and updates.
• Demonstrating strong product knowledge to assist customers.
• Unpacking deliveries and replenishing shelves.
• Maintaining organisation and efficiency within the e-commerce fulfilment area.
• Assisting with promotional and visual merchandising initiatives.
• Maintaining the store’s appearance and organisation to a high standard.

About You

• Experience in a customer-facing role.
• Previous experience in e-commerce fulfilment, warehouse operations, or online order processing is desirable.
• The ability to create a memorable customer experience and understand customer needs.
• A motivated individual with a passion for selling our products.
• Reliable, with high attention to detail and good communication skills.
• Ability to work autonomously, problem-solve, and take initiative.
• Flexibility to work across 7 days a week, including late nights and weekends. There will be a requirement to start at 7 am during peak periods.
• Willingness to work an average of 2-3 shifts per week, with each shift lasting between 3-5 hours. Opportunities to pick up additional hours may arise.
• Experience using the Microsoft Office suite and a POS system is desirable.

Benefits

• Generous 50% staff discount on Kaisercraft branded products.
• Employee Assistance Program (EAP).
• Flexible working hours.
• On-the-job skill development.
• Family-oriented environment.
• An Australian company with significant growth opportunities.

Application Instructions We are looking for candidates ready to embrace and uphold Kaisercraft’s values. If you are seeking a supportive work environment where you can develop your skills and are ready for this challenge, please apply through Seek. Successful shortlisted candidates will receive an email with a link to schedule an interview via Jotform.