Retail Consultant | Geelong

Retail Consultant | Geelong

Company: RACV Location: Geelong Work Type: Part-time Salary: $48,955.61 per year including super Work Arrangement: Onsite

At RACV, we are a people-focused organisation, integral to the daily lives of individuals through our contributions to their homes, travel, and road experiences. With over 115 years of history, building upon our roadside assistance foundation, we have consistently supported our customers and members. We offer opportunities reflective of a diverse business, and our future holds further promise.

We are seeking an enthusiastic Retail Consultant to join our Member Engagement team, someone who is keen to surpass customer expectations. Your strong interpersonal skills will be key in proactively building and nurturing relationships with our members.

What You Will Be Doing:

• Commence in this customer service role with a fully paid and structured training program designed to enhance your skills in systems, customer service, sales, and product knowledge.
• Become part of a supportive team environment where collaboration is valued.
• Play a crucial role in assisting individuals who value and appreciate our care, products, and services.
• Experience a role with significant variety, offering new challenges daily.

Role Details:

• This is a permanent part-time position.
• The role commences on Monday, 13th July.
• A 6-week fixed shift roster will apply, averaging 25 hours per week.
• A fully paid and supported training program will run for 7 weeks, Monday to Friday, on a full-time basis.

Key Responsibilities:

• Drive sales by focusing on member needs and delivering prompt, effective solutions using our product and service range.
• Champion personalised interactions by providing exceptional service experiences that align with our brand promise.

What We Are Looking For:

Our organisational values guide our work practices. We are seeking talented individuals who wish to excel in a role where their individuality is welcomed and who are motivated to develop their careers with us. We offer opportunities for career advancement and ongoing learning and development to expand your knowledge and ensure each day remains engaging.

The Successful Applicant Will Demonstrate:

• Experience in face-to-face customer service.
• Experience in customer service over the phone.
• Prior experience achieving sales targets and KPIs (highly regarded but not essential).
• Self-motivation and a drive to succeed.
• Proficiency in navigating multiple systems.
• Enthusiasm, resilience, and a commitment to delivering positive member experiences.
• The ability to work effectively within a team environment.

What We Provide:

RACV recognises the importance of a diverse and inclusive workplace for our ongoing success. We aim for our people to feel welcome, supported, and valued for their unique contributions.

• A close-knit team with a supportive and collaborative culture.
• Exclusive employee benefits that are genuinely valuable, including:
• Significant discounts on insurance and accommodation at all RACV resorts.
• Complimentary Basic Emergency Roadside Assistance.
• Opportunities to support your community through matched giving programs, volunteer days, and team fundraising initiatives focused on causes that matter to you.

If you require any reasonable adjustments to the recruitment process or the role itself, please inform our Talent Acquisition Team.

Applicants will be required to provide proof of their eligibility to work in Australia and consent to a criminal record check.