Retail Consultant

Retail Consultant - Casual

Company: Optus Location: Maddington Work Type: Casual, Onsite

Optus is a prominent Australian telecommunications provider, connecting over 11 million customers daily through mobile, broadband, and digital solutions. We are seeking a vibrant and motivated Casual Retail Service Consultant to join our Maddington team. If you are passionate about assisting people, enjoy being part of a collaborative team, and bring a positive attitude to every interaction, we encourage you to apply. At Optus, you will experience a workplace where you feel connected to what matters most. We foster a culture of collaborative purpose, mutual support, accountability, integrity, and collective celebration. Together, we learn, grow, overcome challenges, and build genuine relationships with our customers and colleagues.

What you will do:

• Represent Optus by delivering exceptional customer experiences, driven by optimism, curiosity, and genuine care.
• Share your knowledge of our technology products and services in a clear, helpful, and accessible manner.
• Utilise your personality and interpersonal skills to understand customer needs and provide personalised solutions.
• Contribute to a welcoming team environment that supports customers and creates memorable interactions.

What you bring:

• Service Superpower: Demonstrated ability to understand customer needs, provide genuine support, and achieve positive outcomes through excellent service.
• Tech Explorer: Enjoyment in simplifying technology for customers and guiding them to appropriate solutions.
• Problem Solving Pro: Empathetic listening skills, integrity in action, and the ability to transform challenges into practical solutions.
• Composure Under Pressure: Confidence in managing complex enquiries, resolving difficult situations with empathy and respect, and working towards optimal customer solutions.
• Team Spirit: Ability to build strong relationships with colleagues, provide mutual support, maintain accountability, and foster a customer-first environment where everyone can succeed.

What's in it for you:

• Remuneration of $35 per hour plus applicable loadings.
• Attractive benefits, including a 25% discount on Optus products and exclusive access to discounts with our retail partners.
• Opportunities to build meaningful connections through employee-led networks and diversity initiatives such as Culture Connect, Elevate Women, Yarn First Nations, Disability Network, and Express Yourself (LGBTQIA+).
• Prioritise your wellbeing with 24/7 free access to counselling and support services across multiple channels.
• Flexible rosters designed to accommodate your life outside of work.

If you are intrigued but unsure if you meet every requirement, please still apply. We believe in collective growth, learning, and development, and this role could be a significant step in your career.

Optus is strengthened by diversity, and we embrace individual differences. We are committed to providing equal employment opportunities to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with disabilities, individuals identifying with the LGBTQIA+ community, individuals who may have served in the armed forces, or who identify as Aboriginal and/or Torres Strait Islander.

We aim to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 18•• ••• 170. For further information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity#LI-(KR1)