Retail Customer Service Consultant – Freight & Logistics

Retail Customer Service Consultant – Freight & Logistics

Company: Pack & Send Location: Eagle Farm Salary: $30 – $35 per hour Work type: Casual Work arrangement: Onsite

Pack & Send is seeking a Retail Customer Service Consultant to join our Eagle Farm team. We are a respected global company in the parcel, freight, and eCommerce logistics sector, operating over 150 Retail Service Centers across Australia, New Zealand, and the UK.

Responsibilities:

• Provide customers with professional advice, pricing, and sales support for our logistics, freight, and packing solutions via in-person interactions, phone, and other communication channels.
• Engage in daily communication with customers and suppliers through phone calls and emails.
• Process invoicing, consign parcels, and manage freight using our computer systems.
• Track and trace consignments within our system and resolve delivery or customer issues.
• Assist with lifting, measuring, and packing items, ranging from small parcels to larger goods.
• Undertake various administrative tasks within agreed timeframes to ensure the efficient operation of the Retail Service Centre.
• Drive the Pack & Send Van for local pick-ups and deliveries. A driver's license is required for operating the Pack & Send Van.

Training and Development:

The successful candidate will receive full training, including access to comprehensive operation guides, world-class training material, and ongoing coaching, development, and support.

Requirements:

• A driver's license is essential to drive the Pack & Send Van.