Retail Sales Assistant – Home Theatre

Retail Sales Assistant – Home Theatre

About Us Barritone Audio Pty Ltd is a premier retailer specialising in high-end home theatre and audio equipment. We are recognised for delivering outstanding customer service, possessing deep product knowledge, and assisting customers in achieving their ideal home entertainment setups.

About the Role We are seeking an enthusiastic and knowledgeable Retail Sales Assistant to become part of our Home Theatre team at our Castle Hill store. This part-time position involves providing exceptional customer service and product expertise to our clientele, while also contributing to the store's sales and operational targets.

This role requires availability to work weekdays and Saturdays.

What You'll Be Doing

• Deliver friendly and professional customer service, supporting customers with product information, demonstrations, and purchases.
• Conduct in-store product demonstrations, articulating technical features clearly and understandably.
• Engage in sales activities and promotions to boost store revenue.
• Maintain product displays, shelves, and overall store presentation to a high standard.
• Cultivate and sustain positive customer relationships, aiming for memorable and satisfactory experiences.
• Assist with stock management, replenishment, and inventory control.
• Process sales transactions and maintain accurate records of sales and customer interactions.
• Generate product quotes and recommendations, aligning with customer needs and budgets.
• Support the store team with other duties as needed.
• Facilitate product delivery arrangements for smooth and timely installations or pick-ups.
• Offer after-sales support, addressing queries on product usage, warranty claims, or troubleshooting.
• Promote ongoing sales, promotions, and seasonal offers to customers, both in-store and via social media.
• Maintain customer records and process invoices accurately.
• Manage returns and exchanges, ensuring adherence to company policies.
• Collaborate with the sales team and management to achieve sales targets and business objectives.
• Ensure the store remains in a presentable condition.

What We're Looking For

• Previous experience in a retail or customer service setting, ideally within the home theatre or electronics sector.
• A minimum of 6 months of retail or customer service experience is required.
• Experience with installation and calibration of theatre systems is an advantage.
• Strong interpersonal and communication skills, coupled with a genuine commitment to exceptional customer service.
• Excellent product knowledge and the ability to explain technical product details in a simple, easy-to-understand manner.
• General electronics knowledge is required at the commencement of employment.
• A passion for technology and home entertainment systems.
• Demonstrated sales skills and the ability to identify customer needs and suggest appropriate products.
• Excellent organisational and multitasking capabilities.
• Flexibility and adaptability, with the ability to function effectively as part of a team.
• Basic computer proficiency (POS systems, Microsoft Office, etc.).

What We Offer

• A supportive and collaborative work environment.
• Potential for full-time employment for a suitable candidate.
• The opportunity to work within an exciting and expanding industry.
• Competitive salary and employee benefits.
• Ongoing training and development opportunities.

Key Facts

• Company: Barritone Audio Pty Ltd
• Location: Castle Hill
• Work Type: Part-time
• Work Setting: Onsite
• Application Instructions: If this role aligns with your aspirations, we encourage you to apply.