Review Support Officer

Review Support Officer

Eden Ritchie Recruitment is looking for a Review Support Officer to join a busy regulatory review environment in Brisbane QLD. This contract role, with a possible 6-month extension beyond the initial 6 months, offers an onsite position within the Brisbane CBD.

As part of a collaborative team, you will deliver high-quality administrative, case management, and customer service support. Your contribution will be vital in managing review matters and providing exceptional service to both internal and external stakeholders. The role involves a varied workload where attention to detail, organisation, and strong communication skills are highly valued.

Key Responsibilities:

• Provide administrative and operational support throughout the review management process.
• Manage review files, allocations, and case information within electronic systems.
• Prepare insurer files and maintain accurate records and databases.
• Conduct introductory calls with applicants and other stakeholders.
• Liaise with internal and external stakeholders to obtain and validate information.
• Coordinate Right of Appearance requests and legal referrals.
• Manage electronic document exchange through the Quatrix portal.
• Deliver professional customer service while explaining legislative processes and review requirements.
• Contribute to business improvement initiatives and maintain high standards of data integrity.
• Work collaboratively to meet team objectives and organisational service standards.

Requirements:

• Experience in administration, business support, or case management.
• Strong organisational skills with the ability to manage competing priorities and deadlines.
• Excellent written and verbal communication skills.
• A commitment to delivering exceptional customer service.
• High attention to detail and accurate data entry skills.
• The ability to work both autonomously and collaboratively within a team.
• Confidence using Adobe, electronic records management systems, SharePoint, and Microsoft Office.
• The ability to adapt to changing priorities while maintaining professionalism and resilience.

Desirable Experience:

• Queensland Government administration experience.
• Knowledge of regulatory, legal, or review environments.
• Experience working with electronic case management systems.

This role may involve exposure to sensitive and potentially distressing material. Appropriate support and wellbeing services are available. This is an opportunity to build government experience while supporting important review processes that contribute to fair and effective regulatory outcomes.

For more information or to discuss the role, please contact Bree Woods on bre•@edenritchie.com.au or 07 •••• •038.