Roaming Client Service Officer

Roaming Client Service Officer

Audika is seeking a passionate individual to join our team as a Roaming Client Service Officer. Audika is part of Demant, a global leader in hearing healthcare, dedicated to improving the lives of individuals with hearing loss. With over 350 clinics across Australia, Audika is committed to prioritising hearing care and enhancing the quality of life for our clients.

Role Overview This is a permanent, full-time position based in Sydney's North West. The role involves 50% of your time spent in your designated base clinic and at least 50% dedicated to travelling and supporting other Audika Hearing clinics throughout the NSW region. This pivotal role contributes to clinic performance and elevates the customer experience. We are looking for a compassionate, process-oriented, and purpose-driven individual with exceptional organisational and customer service skills to assist more people in accessing better hearing solutions.

Responsibilities

• Collaborate with Clinicians and Hearing Technicians to ensure quality hearing healthcare outcomes for all clients.
• Gain comprehensive knowledge of Audika's products, services, competitive advantages, and government funding programs.
• Apply tailored client-specific sales strategies to provide optimal solutions.

Requirements for Success

• Previous sales and customer service experience in one of the following: retail, hearing care services, pharmacy, or allied health.
• Experience working with an older demographic is preferred.
• Strong interpersonal communication skills and empathy for clients.
• Higher School Certificate (HSC) or TAFE Qualification.
• Computer literacy skills.

What Audika Offers

• Permanent Full-Time role within a global organisation.
• Performance incentives.
• Roaming allowance.
• Supportive hearing care team.
• Professional development opportunities with a clear career path and training.
• MyRewards program offering discounts at over 300 retailers and services across Australia.
• Access to an Online Wellbeing centre featuring activities, workouts, meditations, and advice on nutrition and finance.
• Employee Assistance Program.
• Birthday and Christmas gifts.

Company Values Audika fosters a diverse and inclusive culture that values and respects its employees. We are a team of professionals dedicated to bringing the importance of sound to life and connecting clients through our hearing products. Our values shape a supportive and encouraging environment where individuals can thrive:

• We create trust!
• We are Team-players!
• We create innovative solutions!
• We apply a can-do attitude in everything we do.

Work Details

• Work Type: Full-time
• Location: Parramatta (base clinic in Sydney North West)
• Hours: Monday to Friday, 9am - 5pm (no weekends)
• Work Setting: Onsite

Recruitment Process Our recruitment process is designed for mutual understanding and includes four key steps:

1. Application Review: Our Talent Acquisition team meticulously reviews each application against the role criteria.
2. Online Interview with Talent Acquisition Partner: An initial virtual meeting to discuss your experience, career goals, and complete a 10-minute online computer assessment.
3. In-Clinic/Online Interview with Hiring Manager & Trainer: An opportunity to meet in person or online with the Manager & Trainer to explore the role in greater detail.
4. In-Clinic Job Shadowing Session: An opportunity to shadow our clinical team and observe day-to-day responsibilities firsthand.

We strive for an engaging and transparent process, providing timely updates. Please feel free to contact the Talent Acquisition partner with any questions.