Sales Support

Sales Support

Milan Industries Group Pty Ltd

Location: Northcote Work Type: Full-time Work Arrangement: Onsite

Milan Industries Group Pty Ltd is seeking a Sales Support professional to join their Growth team in Northcote. Reporting to Paul, the CRO, this role is central to the sales team's operations.

Responsibilities:

• Manage vendor relationships, including understanding distributors and securing favourable deals for clients.
• Gain insight into large deal registrations and competitive tender processes for securing pricing and contracts.
• Contribute to the creation of proposals and presentations.
• Handle procurement and process agreements for hardware, software, and renewals.
• Facilitate stakeholder communications, follow up on outstanding tasks, and ensure project progression.
• Manage inbound client and vendor inquiries.
• Maintain the accuracy of the CRM and keep the sales pipeline up-to-date.

Requirements:

• A desire to understand the reasons behind deal outcomes.
• Comfortable engaging in phone conversations with new contacts.
• Ability to work efficiently, complete tasks, and avoid errors.
• A minimum of two years’ experience in administration, sales, customer service, or B2B coordination.
• Attention to detail regarding numerical accuracy.

Desirable:

• Experience with technology.

This role may not be suitable if you:

• Seek a low-pressure, limited-growth role.
• Require constant supervision to remain focused.
• Are discouraged by setbacks.

What We Offer:

• A defined career progression towards Account Management, Business Development, and beyond.
• Paid professional certifications.
• Access to AI tools for practical application.
• A collaborative and supportive team environment.
• Benefits include a stocked kitchen, salary sacrificing, volunteer leave, and a uniform.

About Otto:

Otto is a rapidly expanding IT Managed Service Provider serving clients across Australia. Certified as a Great Place to Work, our operations are guided by four core values: People First, Committed, Authentic, and No Nonsense.

We welcome individuals transitioning from retail tech sales looking for career advancement, or those with MSP experience seeking a dynamic team in Northcote with future opportunities. Training will be provided.

Company Culture & AI Usage:

We actively integrate AI tools into our daily operations. These are viewed as productivity enhancers, not replacements for original thought. Applicants are expected to write their own cover letters in their own voice; AI-generated content is easily identifiable.

A Message from the CRO:

"I am looking for someone to work closely with me, learn the intricacies of our business from day one, and take on significant responsibilities. You will have autonomy and mentorship, not micromanagement. Your contribution, commitment, and focus on the bigger picture are essential." - Paul Whiteoak, Chief Revenue Officer, Otto IT.

Application Instructions:

Please submit your CV and a cover letter, written by you, explaining why this role aligns with your career aspirations at this time.