Senior eCommerce Trading Manager - Hawthorn East

Senior eCommerce Trading Manager

Coles is seeking a Senior eCommerce Trading Manager to join their team in Hawthorn East. This is a full-time, hybrid role.

Coles has been a part of Australian communities since 1914, evolving into a top 30 ASX-listed company with a portfolio of well-known Australian brands. Over 115,000 team members contribute to the company's success, aiming to help Australians eat and live better daily. The Digital team is at the forefront of this mission, driving innovative, inclusive, and forward-thinking approaches to create differentiated, omni-channel experiences and build the future of digital retailing.

This role is focused on reimagining how millions of Australians shop online. We are looking for a commercially driven individual to lead the strategy and performance of the Fresh portfolio, focusing on delivering exceptional customer experiences and sustainable commercial growth. This leadership position will shape how customers discover, shop, and engage with Fresh online, balancing commercial performance with customer outcomes in a key category.

About the Opportunity

Reporting to the Head of Online Trading & Commercial Operations, you will be responsible for the online trading strategy for Fresh. You will lead a team of experienced trading professionals and collaborate with Digital, Category, Product, Marketing, Supply Chain, and Operations teams.

Your responsibilities will include:

• Identifying growth opportunities.
• Optimising the online customer experience.
• Making data-led commercial decisions to improve sales, profitability, conversion, and availability.
• Balancing strategy, leadership, and execution.

What You'll Be Doing

• Define and execute the online trading strategy for the Fresh portfolio.
• Drive commercial performance across sales, margin, conversion, and customer satisfaction.
• Lead strategic trading initiatives, promotional planning, and seasonal campaigns.
• Utilise customer insights, analytics, and market trends to identify new growth opportunities.
• Partner with Product, Digital, Category, Marketing, and Operations teams to enhance the online shopping experience.
• Champion innovation in areas such as search, merchandising, content, personalisation, and digital optimisation.
• Lead, coach, and develop a high-performing team of experienced trading professionals.
• Influence senior stakeholders to deliver initiatives that improve both customer and commercial outcomes.

About You

You are a commercial leader adept at solving complex problems and building high-performing teams. You likely have experience in a fast-paced digital retail, marketplace, or omnichannel environment, with a track record of owning trading strategy, commercial performance, or digital growth.

You will bring:

• Significant experience leading eCommerce, digital trading, or online commercial functions.
• Strong commercial acumen with experience owning meaningful revenue and trading outcomes.
• A strategic mindset, capable of balancing customer experience with commercial performance.
• Proven success in leading experienced managers and building high-performing teams.
• Exceptional stakeholder management skills, with the ability to influence across Product, Digital, Marketing, Operations, and Commercial functions.
• Strong analytical capability and confidence in using data to inform strategic decisions.
• Experience navigating ambiguity, leading change, and delivering results in complex organisations.

What’s in it for You?

• Flexible working options: Encouraging a positive work-life balance with hybrid working options.
• Office perks: Access to an on-site gym and fitness classes, free parking, a BBQ area, a mini-Coles supermarket, a fooderie hub for product sampling, and a school holiday program.
• Discounts: Eligible team members receive a 5% discount on Supermarket and Liquor online and in-store purchases year-round, with additional periods of 10% double discount offered at various times. Exclusive team member "hot deals" provide further savings.
• Reward through recognition: Participate in the digital recognition platform ‘mythanks’ to give and receive recognition aligned with Coles values, accumulating points for redemption in an online shop for gifts and electronic gift cards.
• Opportunities for learning and development: Access to diverse experiences, exposure, and education through career development programs and job-specific training.
• Paid parental leave: Permanent team members are offered paid parental leave.

To apply, please submit your application as per the instructions provided.