Service Administrator

Service Administrator

Aidacare is seeking a proactive individual to join our team in Underwood, Queensland. This is a full-time, permanent, onsite position.

About the Role This position focuses on coordinating the successful execution of routine service calls. You will manage client interactions, arrange for repairs to be carried out by our service technicians, and ensure all activities are conducted with a high level of customer service.

Role Details

• Location: Underwood, Queensland, Australia
• Work Type: Full-time, Permanent
• Hours: Monday – Friday
• Reporting To: QLD Service Manager

Key Skills & Qualifications

• Familiarity with roles in service and repairs, or a background in a similar position, is preferred.
• Exceptional communication skills and a friendly approach to customer service.
• Strong computer literacy, including proficiency in Microsoft Excel, to navigate internal systems and ensure timely service delivery.
• A highly motivated individual with a willingness to learn and achieve results and targets.
• Ability to function effectively as a team player and collaborate with internal and external stakeholders.

Duties & Responsibilities

• Receive customer calls professionally.
• Relay customer requirements to Service Technicians and schedule service calls.
• Process purchase orders with suppliers and manage invoices as needed.
• Monitor the progress of ongoing jobs and provide updates to customers.
• Investigate and communicate potential opportunities for process improvement or service business expansion.

Benefits

• Employee discounts on Aidacare health equipment products and services.
• Access to a quarterly incentive scheme.
• Employee Assistance Program for mental wellness support.
• A benefits package offering discounts on retail, insurance, gym memberships, and more.
• Comprehensive training program provided.

About the Company Aidacare is a prominent organisation within the Healthcare Equipment Industry. We are committed to excellence, innovation, and customer satisfaction. With 1,300 staff and over 90 locations across Australia, Aidacare is a leading provider in the sector.

How to Apply Please submit your application by clicking "Apply Now". Join Aidacare and contribute to creating memorable experiences for our customers.