Service Administrator

Service Administrator

Astris PME

Location: Seven Hills Work Type: Full-time Work Setting: Onsite

Astris PME is seeking an organised, customer-focused administrator to join our service team. In this role, you will be central to our operations, ensuring jobs progress, customers are updated, and teams remain coordinated. This is a dynamic position where your ability to manage competing priorities and resolve issues will be key.

About Astris PME Astris PME supplies assistive technology and mobility equipment designed to enhance independent living. We are committed to delivering excellent service and making a meaningful impact on our customers' lives. If you seek a purpose-driven organisation where your contributions are valued, you will find a welcoming environment here.

Key Responsibilities

• Serve as the initial point of contact for customer inquiries received by phone and email.
• Manage all inbound and outbound inquiries, including the oversight of shared inboxes.
• Provide customers with clear updates, timelines, and resolutions.
• Oversee the coordination of service jobs from initial inquiry to finalisation.
• Utilise a ticketing system for managing and tracking service tickets.
• Generate and manage service jobs and sales orders within the CRM system.
• Maintain data accuracy and ensure efficient workflow across all systems.
• Collaborate with internal teams to facilitate smooth service delivery.

What We’re Looking For

• Previous experience in administration, service coordination, or customer service.
• Prior experience within a service department or service-oriented environment is highly desirable.
• Strong organisational capabilities with the ability to manage multiple tasks.
• A proactive approach to problem-solving.
• Confident skills in communication and engaging with stakeholders.
• Experience with systems such as NetSuite, Freshdesk, or comparable platforms is highly regarded.
• A keen eye for detail and a commitment to accurate work.

What We Offer

• A competitive base salary.
• A health fund allowance.
• Quarterly bonus incentives.
• Access to an Employee Assistance Program (EAP).
• Opportunities for ongoing development and career progression.
• A supportive, team-oriented workplace.

To Apply If you are a proactive individual who enjoys organisation and excels at delivering great service, we encourage you to apply. Submit your application to become part of a team where your work genuinely makes a difference.