Service Administrator

Service Administrator

Carrier

Eight Mile Plains, Australia

Full-time, Onsite

Carrier, a global leader in intelligent climate and energy solutions, is dedicated to developing impactful solutions for people and the planet for future generations. Since its inception, Carrier has pioneered new technologies and industries, continuing this leadership through a world-class, diverse workforce focused on the customer.

The Role

The Service Administrator plays a vital role in providing comprehensive support to the Service Department and delivering exceptional service to external and internal clients. Acting as the primary communication conduit between customers, field technicians, and the wider service team, this position ensures efficient coordination, advanced scheduling, and smooth administration of service operations.

Key responsibilities include:

• Customer creation and the entry/maintenance of customer service contracts.
• Job raising and dispatching.
• Raising purchase orders for jobs.
• Planning, scheduling, and managing staff utilisation.

Key Responsibilities

• Manage the lifecycle of deliverable jobs from creation through to completion utilising ERP systems.
• Enter and maintain contract data, including contract renewals, new contracts, and warranty creations.
• Ensure costs and expenses are managed prudently and align with company expectations and operating budgets.
• Manage the process for vendor invoices and submit them to Accounts Payable for payment.
• Collaborate with Service Managers to plan and schedule daily technician operations, ensuring timely service delivery according to contractual commitments.
• Utilise the Service ERP system to manage service jobs, encompassing breakdown service repairs, agreement maintenance, projects, and quoted work, from inception to completion.
• Serve as the primary point of contact for technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including requirements for vehicles, tools, equipment, and parts.

Requirements

Minimum requirements include:

• Previous experience in an administration or coordination role.
• Experience using SAP database is advantageous.
• Ability to multi-task and prioritise tasks according to business priorities.
• Intermediate computer skills and a high level of attention to detail.
• Exceptional verbal and written communication skills.
• Possess a solution-based mentality and the ability to be adaptable in a fast-paced, high-pressure environment.
• Exposure to the Building/Construction or Service industry will be highly regarded.
• Previous experience using Servicemax or Salesforce would also be an advantage.

Benefits

• Attractive salary package.
• Full-time opportunity.
• Excellent job stability.
• Ongoing training and development opportunities.
• Inclusive work environment.
• Supportive management team.

Our Commitment to You

Carrier values the expertise, creativity, and passion of its employees. The company strives to be a great place to work that attracts, develops, and retains top talent, fostering employee engagement, teamwork, and innovation for customer benefit. Carrier aims to create an environment of belonging, with diversity and inclusion as drivers of growth and innovation. The company develops and deploys best-in-class programs and practices, offering enriching career opportunities, listening to employee feedback, and continuously seeking improvement, in line with "The Carrier Way."

Join us and make a difference.

Apply Now!

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.