Service Administrator

Service Administrator

Waterfox Plumbing Pty Ltd is seeking an organised and motivated Service Administrator to join our team in Arundel. This full-time, onsite position offers a salary of $75,000 – $85,000 per year.

This role is suited for an experienced administrator seeking a rewarding position within the trades industry, or a plumber, roofer, service technician, or tradesperson looking to transition to an office-based role.

As a vital team member, you will be instrumental in ensuring the seamless progression of jobs from initial customer enquiry to final completion.

Key Responsibilities:

• Handling customer calls and responding to enquiries.
• Scheduling and coordinating service and project works.
• Assisting with the preparation and processing of quotations.
• Reviewing completed jobs and preparing invoices.
• Liaising with customers, technicians, suppliers, and subcontractors.
• Maintaining precise job records within our management system.
• Supporting the daily operations of the business.

Requirements:

• Strong communication and customer service skills.
• Excellent organisational skills and attention to detail.
• Confidence using computers and learning new software.
• Ability to manage multiple tasks and priorities.

Highly Regarded:

• Experience in plumbing, roofing, construction, maintenance, or the trades industry.
• Experience with quoting, scheduling, invoicing, or estimating.
• Experience using SimPro or similar job management software.
• Understanding of job costing and financial administration.

What We Offer:

• Full-time, office-based position.
• Competitive salary based on experience.
• Supportive and friendly team environment.
• Opportunity to grow into a senior operations or management role.
• A chance to remain within the industry while transitioning away from hands-on trade work.

If you are a capable administrator or a tradesperson seeking a new challenge, we encourage you to apply.