Service Controller / Admin Support

Datacord, Adelaide's largest CANON & SHARP Dealer with over 30 years of operation and multiple Canon Dealer of the Year awards for SA, WA & NT, is expanding. We are seeking a Service Controller / Admin Support to join our team. This is a full-time, onsite position in Kilburn, offering a salary of $55,000 – $75,000 per year.

We are looking for an enthusiastic, customer-focused individual with a positive attitude, eager to grow their knowledge and contribute as a valued member of the Datacord team. This hands-on role requires strong organisational and telephone skills, with the ability to effectively liaise with clients, sales staff, and technicians.

Responsibilities include:

• Allocating, scheduling, prioritising, and organising jobs for technicians.
• Managing, scheduling, and organising installations.
• Following up on and organising parts for jobs.
• Monitoring incoming emails.
• Answering phone calls and handling phone enquiries.
• Assisting with processing toner orders when required.
• Ordering parts for jobs.
• Maintaining computerised information systems.
• Undertaking other administrative and service tasks as directed by management.

Competency is important in the following areas:

• Excellent time management.
• Customer service experience.
• High motivation.
• Positive attitude.
• Proactive approach.
• Situational awareness.
• Literacy and modern computer skills.
• Fantastic proactive attitude.
• Strong communication skills.
• Strong coordination skills.
• Exceptional organisation.
• The ability to work independently.

Experience in a similar role will be well regarded but isn’t essential.

An attractive and flexible remuneration package is on offer for the right person. Join us and be part of our ongoing success.

To apply, please submit a brief outline of your interest in this position along with your resume.

Contact:

Datacord Pty Ltd Administration Manager Phone: 8362 3535 Email: Please click the 'Apply Now' button below