Service Coordinator - HVAC-R

Service Coordinator - HVAC-R

Thompson Cooling

Ormeau

$65,000 – $85,000 per year

full-time, onsite

Thompson Cooling, a family-owned business with over 35 years of experience keeping South East Queensland cool, is seeking a motivated Service Coordinator to join its office team. The company delivers thousands of service calls annually across Queensland for a diverse range of clients, including schools, shopping centres, medical centres, offices, gyms, and residential homes.

This role is integral to the smooth operation of the Service Department, managing the daily workflow of technicians and ensuring customer satisfaction. The position is suited for an organised individual who enjoys interacting with people and thrives in a dynamic environment.

Responsibilities:

• Collaborate with the Service Manager and Operations Team to coordinate the daily activities of the Service Department.
• Schedule and coordinate daily tasks for technicians and apprentices.
• Manage reactive breakdowns, preventative maintenance, and quoted works.
• Create and update job records within Simpro.
• Process service bookings received via phone and email.
• Plan technician schedules to optimise productivity.
• Monitor technician timesheets and labour allocations.
• Coordinate works with both commercial and residential customers.
• Provide ongoing updates to customers regarding their service requests.
• Liaise effectively with technicians, customers, and suppliers.
• Maintain technician licences, induction records, and compliance documentation.
• Assist with the invoicing of completed service works.
• Follow up on outstanding service reports and associated paperwork.
• Provide general administrative support to the Service Department.

Required Attributes:

The ideal candidate will possess:

• A preference for working in a busy environment.
• Strong organisational skills.
• Effective communication abilities.
• The capacity for quick thinking and problem-solving.
• A commitment to thorough and accurate work.
• An enjoyment of collaborative teamwork.
• A desire to build a long-term career with a growing company.

Helpful Experience:

• Previous experience in scheduling or service coordination.
• Familiarity with Simpro software.
• Experience within the HVAC, Refrigeration, Electrical, or Trades industries.
• Previous administrative experience.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience with invoicing processes.
• Customer service experience.

Thompson Cooling values attitude and a willingness to learn over extensive experience. Candidates who do not meet every listed experience criterion are encouraged to apply.

Why Join Thompson Cooling:

As a family business, Thompson Cooling prioritises its employees. Joining the team means becoming part of a supportive group that works diligently, fosters camaraderie, and offers mutual assistance.

Benefits include:

• Secure full-time employment.
• A modern office location in Ormeau.
• A supportive team environment.
• Opportunities for ongoing training and development.
• Potential for career advancement.
• Regular team social events, including BBQs.
• Employment with a continuously growing business.
• A workplace that acknowledges and values individual contributions.