Service Coordinator

Service Coordinator

Company: TVH Location: Mulgrave Work Type: Full-time Work Arrangement: Onsite

At TVH, clients rely on us for the delivery of essential maintenance and service solutions for their assets. We are looking for Service Coordinators to serve as the primary contact for a portfolio of national client accounts. In this position, you will manage work coordination from the initial request through to completion, aiming for operational excellence and providing a proactive, consistent, and high-quality client experience. This role is suited for individuals who are highly organised, remain composed under pressure, and take satisfaction in delivering work to a professional standard, contributing meaningfully to client outcomes and business performance.

What You'll Do

As a Service Coordinator, you will be responsible for the complete coordination of work orders, ensuring efficient job delivery and a seamless client experience.

Your responsibilities will include:

• Managing the entire work order lifecycle for a portfolio of client accounts.
• Coordinating technicians to ensure work is performed safely, efficiently, and within agreed service level agreements.
• Providing proactive communication and regular updates to clients, keeping them informed at all stages of the job.
• Monitoring work order progress, identifying potential risks early, and managing competing priorities to maintain project timelines.
• Collaborating closely with Operations, Scheduling, and Technical Managers to achieve optimal outcomes.
• Preparing defect quotations, reviewing completed jobs, and ensuring documentation is accurate for invoicing.
• Maintaining precise records across multiple client portals, ensuring adherence to client requirements.
• Identifying opportunities for process improvements to enhance operational efficiency and the client experience.

What You'll Bring

To be successful in this role, you will possess a genuine enthusiasm for delivering outstanding service and fostering trusted relationships.

You will also have:

• Experience in service coordination, scheduling, or work order management, preferably within facilities management, trade services, or a comparable field.
• Excellent communication skills, with the ability to establish strong relationships with clients, technicians, and internal stakeholders.
• Exceptional organisational skills and the capacity to manage competing priorities across multiple client accounts.
• A proactive approach to problem-solving, anticipating issues and addressing them before they affect service delivery.
• Strong attention to detail and confidence in utilising multiple systems and client portals.
• A collaborative mindset, enjoying teamwork to achieve exceptional results.
• A commitment to accountability, continuous improvement, and delivering an outstanding client experience.

Why Join TVH?

Collaboration is fundamental to how we operate at TVH. You will join a supportive team that values open communication, shared achievements, and ongoing improvement. We believe that the best results are achieved through people working together, supporting each other, and taking pride in exceeding expectations.

Whether you are at the start of your Service Coordination career and keen to develop your skills, or a seasoned professional looking for your next challenge, we encourage you to apply. As a growing national business, TVH offers genuine opportunities for professional development and career advancement, providing the support and experience to foster your growth and success.

If you are seeking a role where you can build strong relationships, significantly impact the client experience, and be part of a team dedicated to excellence, we invite you to apply.