Service Planner

Service Planner

Carrier is a global leader in intelligent climate and energy solutions, dedicated to creating impactful solutions for people and our planet for generations. We have a history of pioneering new technologies and industries, driven by a world-class, diverse workforce focused on customer needs.

The Role

The Service Planner provides essential support to the Service Department and delivers excellent customer service to external and internal clients. This role acts as the main communication channel between customers, on-site technicians, and the service team, ensuring efficient coordination, advanced scheduling, and smooth administration of service operations.

Key responsibilities include:

• Customer creation and maintenance of customer service contracts.
• Raising jobs, dispatching, and raising purchase orders for jobs.
• Planning, scheduling, and managing staff utilisation.
• Managing the process of deliverable jobs from creation to completion using ERP systems.
• Data entry for contracts, including renewals, new contracts, and warranty creations.
• Ensuring costs and expenses are managed in line with Company expectations and operating budgets.
• Managing vendor invoices and submitting them to Accounts Payable for payment.
• Collaborating with Service Managers to plan and schedule daily technician operations, ensuring timely service delivery as per contractual commitments.
• Utilising the Service ERP system to manage service jobs, including breakdown service repairs, agreement maintenance, projects, and quoted work, from creation to completion.
• Acting as the primary point of contact for Technicians, promptly addressing their issues and coordinating resolutions with the Service Manager, including vehicle, tool, equipment, and parts requirements.

Requirements

• Previous experience in an administration or coordination role is a minimum requirement.
• Experience using SAP database is advantageous.
• Ability to multi-task and prioritise tasks according to business priorities.
• Intermediate computer skills and a high level of attention to detail.
• Exceptional verbal and written communication skills.
• Possess a solution-based mentality and the ability to be adaptable in a fast-paced, high-pressure environment.
• Exposure to the Building / Construction or Service industry will be highly regarded.
• Previous experience using Servicemax or Salesforce would also be an advantage.

Benefits

• Attractive salary package.
• Full-time opportunity.
• Excellent job stability.
• Ongoing training and development opportunities.
• Inclusive work environment.
• Supportive management team.

Our Commitment to You

Carrier's greatest assets are the expertise, creativity, and passion of our employees. We aim to provide a workplace that attracts, develops, and retains top talent, fosters employee engagement, promotes teamwork, and drives innovation for our customers. We strive to create an environment where everyone feels they belong, with diversity and inclusion as drivers of growth and innovation. We develop and deploy best-in-class programs and practices, offer enriching career opportunities, listen to employee feedback, and continuously challenge ourselves to improve. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Key Facts:

• Location: Osborne Park
• Work Type: Full-time
• Remote/On-site: Onsite

Carrier is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, age, or any other federally protected class.