Shop Manager - Asssitant

Shop Manager - Assistant

Company: Mister Minit

Location: Kotara

Work Type: Full-time (38 Hours/week)

Salary: $28.35 – $39.90 per hour

Reporting Line: Owner

About the Organisation

Mister Minit is seeking a Shop Manager - Assistant for a full-time, onsite position in Kotara.

Primary Responsibilities

• Foster and maintain key relationships with the Owner, Support Office team, Retail Centre Managements, and other stores within the retail centres.
• Conduct interviews and select shop members and supervisor/s.
• Manage rostering, ensuring all breaks are allocated in accordance with company policy.
• Oversee the performance and quality of services provided by each shop member.
• Review sales performance of shop(s) services and product turnover volume. Recommend and undertake repricing valuations or further promote and market underperforming services and products, considering market sentiment and profit margins.
• Report on and recommend sales and marketing initiatives.
• Recommend staffing and seasonal promotional budgets.
• Monitor inventory and supplies to prevent shortages within each shop.
• Liaise with suppliers and the Franchise Office for stock ordering and related matters.
• Ensure all shop members are aware of and comply with occupational health and safety regulations, as well as Mister Minit's internal workplace safety and procedure policies.
• Address escalated customer queries and complaints.
• As required, provide customer service, sales, and quotations to customers.
• As required, undertake shop services when other shop members are occupied.

Requirements

• Qualification: Minimum Diploma of Business / Management or equivalent with 1 year of relevant experience.
• Alternatively: Minimum 3 years of relevant retail management experience.
• A track record of leadership and management skills is required.
• At least one trade knowledge and experience of our provided services is highly preferred.

Work Location: In person