SHOWROOM MANAGER – DESIGNER

SHOWROOM MANAGER – DESIGNER

Renov8 Warehouse is seeking a SHOWROOM MANAGER – DESIGNER for a full-time, on-site position at our new flagship Showroom & Design Centre in Laverton North. The salary offered is $120,000 – $160,000 per year.

Renov8 Warehouse is Australia's largest selection centre for cabinetry, stone benchtops, and bath/tapware. This is a unique opportunity to establish and lead a new flagship Showroom & Design Centre from its inception. As the first Showroom Manager, you will be responsible for defining the operational framework, shaping the customer experience, building and leading the team, and driving growth in both retail and trade sales, establishing the showroom as a key destination for homeowners, designers, builders, and developers across Melbourne.

The ideal candidate is a natural leader with a keen design sensibility and commercial acumen, possessing strong industry relationships, a demonstrated sales history, and the ambition to make this flagship showroom their own. This role is suited for individuals passionate about interior design, premium products, and developing high-performing teams, offering a chance to significantly impact a growing business.

Our showroom will feature an extensive array of premium products, including:

• Natural Stone, Porcelain & Engineered Stone
• Custom Cabinetry & Joinery Solutions
• Kitchen, Bathroom & Laundry Hardware

As the Showroom & Design Centre Manager, your responsibilities will encompass leading customer experience initiatives, driving sales performance, cultivating trade relationships, managing showroom operations, and fostering a high-performing team culture.

About the Role: You will serve as the primary representative of our showroom and a key leadership figure within the company. Collaborating closely with customers, builders, designers, architects, and project managers, you will ensure every visitor receives an exceptional service experience while contributing to the growth of both retail and trade sales channels. This is a hands-on leadership position for someone who excels in interior design, product knowledge, sales, and customer service.

Key Responsibilities:

• Leadership & Team Management
• Recruit, train, mentor, and develop showroom staff.
• Lead by example to cultivate a high-performance sales culture.
• Manage staff rosters and oversee daily operations.
• Foster a positive, collaborative, and customer-focused team environment.
• Sales & Business Development
• Drive showroom sales performance and profitability.
• Achieve and exceed sales and conversion targets.
• Build strong relationships with builders, architects, designers, developers, and project managers.
• Generate new trade and project opportunities.
• Follow up on leads and quotations to maximise conversion rates.
• Identify growth opportunities within retail and trade markets.
• Customer Experience
• Deliver exceptional customer service and consultation experiences.
• Assist customers with product selections and design solutions.
• Understand project requirements and guide customers through specification and selection processes.
• Manage customer enquiries, quotations, and project follow-up.
• Resolve customer concerns professionally and efficiently.
• Showroom Operations
• Oversee daily showroom operations and presentation.
• Ensure displays, samples, merchandising, and product information are current and visually appealing.
• Monitor stock levels of samples, marketing collateral, and display materials.
• Marketing & Brand Development
• Support showroom events, product launches, and trade evenings.
• Collaborate with suppliers on product training and promotions.
• Assist with social media content and showroom marketing initiatives.
• Act as a brand ambassador within the building and design community.
• Reporting & Administration
• Monitor sales performance and key KPIs.
• Prepare weekly and monthly reports.
• Maintain CRM records and customer databases.
• Analyse sales trends and recommend improvement strategies.
• Coordinate with operations, suppliers, and project teams.

About You: You are a natural leader who thrives on creating outstanding customer experiences and driving business growth.

You will bring:

• A minimum of 3 years' experience in showroom, retail, or sales management.
• Designer background with strong connections in the Design, Building, and Construction sectors.
• Strong leadership and team development skills.
• Proven ability to achieve sales targets and drive business growth.
• Excellent communication and relationship-building skills.
• Strong organisational and time management abilities.
• A professional and confident presentation.
• A customer-first mindset.
• Commercial awareness and problem-solving capability.
• Proficiency with CRM systems and Microsoft Office.

Highly Desirable Experience: Experience in one or more of the following industries will be highly regarded:

• Design Qualifications
• Existing relationships within the building and design industry
• Cabinetry and joinery
• Stone and porcelain
• Kitchen and bathroom products
• Building materials
• Residential construction
• Renovation and development

Additional advantages include:

• Ability to read plans and specifications.
• Experience managing quotations and project sales.
• Knowledge of cabinetry design software or project management systems.

What Success Looks Like: In your first 12 months, you will:

• Establish a market-leading showroom experience.
• Build a strong and engaged showroom team.