Soko Rooftop VM/ AM

Soko Rooftop VM/AM

Icatha HS Pty Ltd is seeking an experienced and professional Venue Manager to join our team in Brisbane, QLD. This full-time, onsite position offers a salary of $75,000 – $90,000 per year.

The Venue Manager will be responsible for overseeing, organising, and coordinating the venue's overall operations, with a focus on delivering exceptional service and ensuring customer satisfaction. This role involves leading a dedicated team to manage the high-end rooftop venue's luxurious experience, ensuring top-notch service and exceptional guest satisfaction.

Main Duties and Responsibilities:

• Managing staff arrivals and departures, and overseeing venue opening and closing procedures.
• Acting as a concierge for guests, including greeting, seating, and managing reservations.
• Collaborating with culinary staff to plan daily menus and fulfil customer requirements.
• Tracking and managing stock levels, and ordering supplies as needed in coordination with kitchen staff.
• Handling financial transactions, including opening and closing cash registers.
• Maintaining cleanliness and hygiene standards throughout the venue, including equipment and furniture upkeep.
• Leading menu planning and pricing discussions in conjunction with the culinary team and management.
• Participating in staff selection processes, conducting interviews, and providing on-the-job training.
• Ensuring exceptional customer service, addressing feedback, and resolving issues promptly.
• Overseeing day-to-day operations, resolving challenges, and escalating issues to management when necessary.
• Managing and coordinating special events hosted at the venue.
• Conducting staff meetings and fostering a positive working environment.
• Ensuring compliance with Occupational Health & Safety (OH&S) policies and health regulations.
• Regularly inspecting dining facilities to ensure compliance with health standards and maintaining functionality.
• Assisting staff with order taking and other tasks as needed.
• Maintaining effective communication and fostering strong working relationships with management.

Skills and Attributes:

• A level of skill commensurate with a degree, advanced diploma, or diploma, plus 2 years of relevant experience, or alternatively, at least 3 years of relevant work experience as a Venue Manager in the hospitality industry in lieu of any formal qualification(s).
• Exceptional multitasking abilities and the capacity to thrive in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Demonstrated experience in managing staff within a busy hospitality venue.
• Strong leadership skills and the ability to motivate and support a team.

Please provide a cover letter with your applications. Only successful applicants will be contacted.