Store Lead

Store Lead – Arc'teryx (Contract)

Company: Amer Sports Location: Alexandria Work Type: Contract On-site/Remote: On-site

Arc'teryx, originating from the Canadian Coast Mountain wilderness, is founded on a commitment to meticulous design and production. Our integrated in-house manufacturing and design centers enable continuous evolution and the creation of products crafted the right way. We aim for timeless quality, intuitive design, and simplicity to deliver unmatched performance in demanding situations.

We are launching our inaugural Arc'teryx outlet pop-up in Sydney, presenting an opportunity to contribute to a new phase for the brand. This role involves leading the team directly from the shop floor and fostering meaningful connections with our community from the outset.

Benefits:

• Arc'teryx uniform provided to commence.
• A generous team discount, applicable to Arc'teryx and other Amer Sports affiliated brands.
• Competitive salary with a bonus scheme.
• Parental Leave Top Up Program.
• Access to an Employee Assistance Program for health and wellbeing support.
• Ongoing on-the-job training and development opportunities to support career progression.
• Involvement in a global business with career pathways across multiple brands.

Opportunity:

• Support the in-store experience during shifts, maintaining awareness of the sales floor.
• Provide floor leadership and ensure an exceptional guest experience by leading from the front.
• Communicate brand information and event details to the team and guests, encouraging participation.
• Coach and develop Product Guides to help them reach their potential and support store targets.
• Manage inventory to maximise sell-through, including receiving, processing, restocking, destocking, and visual merchandising.
• Utilise all available tools to manage store business operations, including sales targets, labour, and budget.
• Network with potential partners to support events and enhance brand engagement within the community.
• Manage store opening and closing procedures.
• Handle store phone calls, voicemails, and emails.
• Process guest transactions via the POS system, including warranties, Used Gear trade-ins, purchases, and returns.

About You:

• Possess one or more years of leadership experience and 1–2 years of retail experience.
• A natural leader motivated by helping others unlock their full potential.
• Passionate about customer service and delivering exceptional guest experiences.
• Skilled in seeking and providing relevant feedback, coaching, and development in real-time.
• Comfortable adhering to and enforcing health and safety guidelines at all times.
• Proven ability to set a clear vision, align teams towards common goals, and foster commitment.
• Strong time management skills with the ability to prioritise and adapt to daily business needs.
• Highly flexible and adaptable when faced with ambiguity.
• Seek the best (sometimes not the easiest) solutions with an unwavering commitment to doing what is right.
• A passion for the outdoors that parallels your work ethic.
• Strong written and verbal communication skills.

Important Information:

• Availability is expected for "Black Friday" (the day after US Thanksgiving) and from the second week of December through the end of the holiday season.
• Under the direction of the Store Manager and Assistant Manager, you will perform additional projects, duties, and assignments as required or requested.
• A minimum of one opening shift, one closing shift, and one weekend shift per week is required.
• Availability must align with business needs, which may change at the Store Manager's discretion.

Equal Opportunity: Arc'teryx is dedicated to creating and nurturing an inclusive culture where diverse voices are heard, individuals are recognised, and values are respected. We value the uniqueness of our applicants, employees, and guests, fostering a safe space built on curiosity and acceptance. All individuals can expect equal opportunity and fair treatment in accordance with our values.