Store Manager - Springfield

Store Manager - Springfield

Merlo Coffee Pty Ltd is seeking an experienced Store Manager to lead operations at our Springfield location. This is a full-time, onsite position.

At Merlo Coffee, we recognise that exceptional experiences are as crucial as outstanding coffee. We are looking for an individual who approaches their role with a business owner's mindset, leads with clear purpose, and is dedicated to delivering premium customer experiences daily. If you excel at building strong teams, driving performance, and fostering environments where customers feel genuinely welcomed, this opportunity may be for you.

About the Role

As Store Manager, you will oversee the daily operations of a Merlo café. This includes responsibility for store results, team development, and ensuring all customer interactions embody the Merlo ethos. You will manage people, product, and performance to create a smoothly run store that is a positive place to work and consistently upholds the quality expected from our brand.

Responsibilities:

• Leading, coaching, and developing a high-performing team.
• Creating exceptional customer experiences that foster loyalty.
• Managing store financials, including wages, sales, and cost control.
• Upholding Merlo's quality standards for coffee, food, and service.
• Driving local store initiatives and community engagement.
• Building a strong team culture.
• Maintaining a safe, organised, and well-presented environment.

Who We’re Looking For

We seek leaders who view retail as a business and are passionate about creating exceptional customer experiences.

You Will Bring:

• Proven experience managing a café, restaurant, or hospitality business, including staff scheduling, inventory management, and ensuring compliance with health and safety regulations.
• Strong leadership, communication, and organisational skills are essential.
• A passion for food and hospitality.
• Strong commercial acumen and confidence with KPIs and budgets.
• A genuine passion for customer experience and quality.
• Exceptional leadership and people development skills.
• Strong attention to detail and quality.
• The ability to remain calm, organised, and solutions-focused in busy environments.
• A hands-on leadership style, leading from the floor.
• A love of coffee and an enthusiasm to learn.

Why Join Merlo:

• Work for a respected Australian specialty coffee brand with a rich history.
• Gain real autonomy to run your store as your own business.
• Receive strong support from retail leadership and head office.
• Benefit from career growth opportunities across retail, operations, and leadership.
• Enjoy amazing staff discounts and coffee perks.
• Be part of a culture built on quality, community, and genuine connection.
• Join a feel-good brand that genuinely cares for its people, community, and environment.

Merlo operates under the 'Merlo RECIPE' in all its endeavours: Respect, Excellence, Customer Service, Integrity, Passion, and Education.

If you believe you would be a valuable addition to the Merlo Coffee family and share our passion for quality coffee and customer service, we encourage you to apply.

For more information on employment requirements and store locations, visit www.merlo.com.au.