SUPPORT OFFICER

SUPPORT OFFICER

TAFE SA Regency Park Salary: $66,442 - $69,504 per annum + superannuation Work type: full-time Remote/on-site: hybrid

TAFE SA, recognised as Training Provider of the Year in 2021, 2022 & 2024 SA State Awards and winner of the Large Training Provider of the Year 2024 National Training Awards, provides high-quality education and skills training throughout South Australia. Our operations are guided by our values: We Work As One, We Do What Matters, and We Step Up. Further details on our values and working at TAFE SA are available at TAFESA Values.

With roles available across metropolitan Adelaide and regional South Australia, including the Adelaide Hills and Barossa, Yorke Peninsula and Clare Valley, Riverland and Murray Mallee, Limestone Coast, Whyalla and Eyre Peninsula, Fleurieu Peninsula and Kangaroo Island, TAFE SA offers opportunities to contribute to communities statewide. Join an innovative team dedicated to preparing job-ready students and creating life-changing opportunities.

About the Role

As a Support Officer, your responsibilities will include delivering customer-focused service and administrative support to students, staff, and internal teams through various channels such as phone, email, live chat, and face-to-face interactions, ensuring the smooth operation of services. You may be positioned in frontline or hybrid environments, or in more administration-focused capacities involving form processing, record maintenance, CRM or email inquiry management, and student system updates. This position is suited to adaptable, organised individuals who are comfortable utilising multiple systems, communicate effectively, and value accuracy and positive service delivery. Previous experience in education is not a prerequisite; individuals with backgrounds in administration, customer service, or other people-focused fields are encouraged to apply.

What You’ll Be Doing

In these roles, you may:

• Respond to enquiries via email, CRM cases, phone, live chat, or face-to-face channels.
• Provide responsive, student-focused support to students, staff, and internal teams.
• Represent TAFE SA professionally and contribute to a positive student and staff experience.
• Utilise multiple systems, including databases, Microsoft Office, live chat software, and student platforms.
• Accurately enter, update, and maintain student and business information.
• Complete administration, processing, and data entry tasks.
• Process forms and upload information into student information systems.
• Transition between different service channels, teams, or sites as business requirements evolve.

About You

Prior experience within the education sector is not necessary. Your ability to work accurately, communicate professionally, learn systems, and adapt to varied tasks or service channels is more important.

You will bring:

• A strong customer service mindset with friendly, professional interpersonal skills.
• High attention to detail with accurate data entry capabilities.
• An adaptable, hands-on approach with confidence in using multiple computer systems.
• Good written communication skills.
• Reliability, a proactive attitude, and a willingness to learn, with the confidence to ask questions and seek assistance.

Experience in administration, customer service, contact centres, retail, hospitality, childcare, reception, community services, or similar environments will be highly regarded. Experience working with individuals from diverse cultural, social, or community backgrounds will also be valued.

What’s on Offer

• ASO2 salary from 1 July: $66,442 - $69,504 per annum + superannuation.
• Roles available across metropolitan and regional South Australia.
• Opportunities within administration, student support, customer service, community engagement, apprentice and trainee support, and related teams.
• Supportive management and friendly team environments.
• Access to paid training and development opportunities within a learning-focused organisation.
• Work that contributes to positive outcomes for students and communities.
• The opportunity to build experience within the South Australian public sector.

Special Conditions

A valid Working with Children Check (WWCC) issued by the South Australian Department of Human Services is required prior to commencement of employment. Further details on all Special Conditions can be found in the Role Description.

Inclusion and Flexibility Statement

TAFE SA is committed to diversity and encourages applications from all candidates, including First Nations peoples, Culturally and Linguistically Diverse (CALD) communities, LGBTIQA+ individuals, people with disability, and neurodiverse talent. If you require support with your application, please inform us. Discover our Innovate Reconciliation Action Plan: Empower. Impact. Reconcile.

How to Apply

Please submit your resume and a brief cover letter detailing your relevant experience and your interest in joining TAFE SA’s Support Officer talent pool.

For a confidential discussion, please contact the Harrison McMillan team on 04•• ••• 660.

Applications Close: 2nd November 2026 at 11:45pm.