Support Services Lead

Support Services Lead Fraser Coast Hospice Association Hervey Bay Full-time, Onsite

Fraser Coast Hospice is seeking a highly capable and values-driven Support Services Lead to contribute to the daily non-clinical operations of our 6-bed community hospice. This is a key role focused on ensuring clients and their families receive dignified, compassionate end-of-life care within a safe and well-supported environment.

About the Role

The Support Services Lead is responsible for the effective day-to-day management of non-clinical services at Fraser Coast Hospice. This includes leading and supporting operational areas such as:

• Administration and office coordination
• Volunteer workforce leadership and management
• Facilities and property coordination
• Human resources administration support
• WHS and compliance systems
• Fundraising and events operational oversight
• Marketing and Communication operational oversight
• Procurement and supplier coordination
• Systems and operational support

You will also play a critical role in ensuring the financial sustainability and net revenue-positive outcome of fundraising activities, which supports the ongoing delivery of Hospice services. This position collaborates closely with the CEO – Director of Care, Fundraising & Events Coordinator, Marketing and Events Coordinator, clinical staff, volunteers, and community partners.

About Fraser Coast Hospice

Fraser Coast Hospice is a small, community-based 6-bed hospice providing compassionate palliative and end-of-life care for clients and their families. Our work is guided by:

• Respect
• Compassion
• Inclusion

Strong community engagement and fundraising are essential for the continuation and growth of our services.

Key Responsibilities

• Oversee daily non-clinical operations of the hospice.
• Lead and support volunteers in a formal line management capacity.
• Coordinate administration, facilities, WHS, and operational systems.
• Support HR administration processes, including recruitment, onboarding, and training coordination.
• Oversee operational delivery of fundraising and events.
• Oversee marketing and communications activities.
• Ensure compliance with relevant legislation and standards.
• Maintain efficient systems, documentation, and reporting.
• Prepare monthly operational reports for the CEO – Director of Care.
• Support continuous improvement across all non-clinical services.

About You

You will bring both capability and heart to your work. You will have:

• Experience in operations, administration, or coordination roles. Experience in healthcare, aged care, or not-for-profit sectors is highly regarded.
• Strong coordination experience, including staff and volunteer coordination.
• Excellent organisational and time management skills.
• Strong communication and relationship-building skills.
• High attention to detail and strong documentation ability.
• Confidence working across multiple priorities in a calm, structured manner.
• Understanding of WHS and compliance requirements.

Qualifications

• Certificate IV or Diploma in business, community services administration, or a related field is highly regarded.
• A current National Police Check is required.
• Relevant experience in a coordination or operations role.

Employment Details

This is a full-time, office-based role (Monday to Friday) with the ability to provide occasional after-hours support for fundraising and events. Above award pay rates apply.

Why Join Us?

This is a rare opportunity to contribute to a service that genuinely matters. You will be part of a small, dedicated team committed to dignity, compassion, and community care at the most important stage of life.

How to Apply

Please submit your resume and a brief cover letter outlining your suitability for the role.

Applications close 5pm Tuesday 14th July 2026.