TOM FORD - Counter Manager - Myer Highpoint

TOM FORD - Counter Manager - Myer Highpoint

Estee Lauder P/L is seeking a Counter Manager for the Tom Ford counter at Myer Highpoint, Maribyrnong. This is a full-time, onsite position.

Tom Ford Beauty embodies modern luxury, sophistication, and glamour across fragrance, makeup, and skincare. The successful candidate will be a confident and commercially driven individual responsible for leading the Tom Ford counter.

Responsibilities:

• Deliver a world-class luxury experience.
• Drive strong commercial results and own overall counter performance.
• Create an elevated, personalised in-store environment.
• Provide expert consultation and tailored recommendations to every client.
• Drive in-store services and client experiences.
• Leverage consultations and service rituals to strengthen engagement, build loyalty, and maximise retail performance in line with Tom Ford’s high-touch service standards.
• Represent the craftsmanship and attention to detail synonymous with the Tom Ford brand.

Qualifications:

• Proven experience in a Counter Manager or retail leadership role, ideally within prestige or luxury beauty.
• Demonstrated ability to consistently achieve sales targets and KPI performance.
• Strong commercial mindset, with the ability to drive results and grow the business.
• Experience delivering high-touch, premium customer service.
• Capability in clienteling and building repeat business.
• Solid understanding of retail operations (POS, stock management, reporting).
• Strong communication and relationship-building skills with customers and store stakeholders.
• Professional presentation aligned with luxury brand standards.
• Luxury fragrance experience is highly regarded.
• Flexible to work retail trading hours, including weekends and peak periods.
• Full working rights in the country.

Company Information:

Estee Lauder P/L is the employer. You will be supported by industry-leading training and development.

Benefits:

(No specific benefits listed in the original description.)

Salary:

(No specific salary details listed in the original description.)

Hours:

Full-time. Flexible to work retail trading hours, including weekends and peak periods.

Location:

Myer Highpoint, Maribyrnong. Onsite.

Application Instructions:

If you are a driven retail professional who takes pride in delivering exceptional client experiences and achieving strong commercial results, we would love to hear from you. Join Tom Ford Beauty and represent a brand defined by modern luxury, precision, and craftsmanship.