Trade Customer Service Coordinator & Administrator

Trade Customer Service Coordinator & Administrator

Essential HR is seeking an experienced office professional to join our team as a Trade Customer Service Coordinator & Administrator in Adelaide SA. This is a full-time, onsite position.

Are you an organised individual who excels in a busy trade services setting? We are looking for someone to serve as the primary contact for both customers and our field team. This role, based in the South of Adelaide, offers a dynamic and varied work environment where no two days are the same.

Why Join Us?

• Become part of a well-established and trusted national franchise with a strong reputation.
• Contribute to a supportive, family-run team where your input is genuinely valued.
• Work closely with the Business Owner, playing a significant role in daily operations.
• Enjoy a varied role with opportunities for growth and development as the business expands.
• Bring your ideas and initiative to enhance systems, processes, and customer experience.

About the Role

This position is central to ensuring smooth office operations while delivering exceptional customer service and administrative support. The varied duties encompass scheduling, quoting, invoicing, reporting, and general day-to-day office management. You will be an advanced ServiceM8 Power User with expert-level Microsoft Excel skills, leveraging both to improve efficiency, streamline workflows, and support the business.

Your Responsibilities will include:

• Responding to customer inquiries via phone and email.
• Scheduling bookings and coordinating technicians.
• Preparing quotes and conducting customer follow-ups.
• Processing invoices and maintaining accurate records.
• Managing jobs and workflows within ServiceM8.
• Providing general office administration and customer support.

About You

To be successful in this role, you will possess:

• Previous experience in customer service and office administration within a trade, maintenance, or field service business.
• Expert proficiency in ServiceM8 and Microsoft Excel.
• Excellent organisational skills with the capacity to manage multiple priorities.
• A professional and friendly communication style.
• High attention to detail and a proactive approach.
• Experience with Service Stream SNOW or Ventia Panorama is highly regarded but not essential.

If you are an organised, customer-focused administrator who enjoys working in a fast-paced trade environment, we encourage you to apply.

To apply, please submit your current resume. For further information, contact our Recruitment Partner Michaella on 04•• ••• 743 or hrt•••••@esshr.com.au.

Please note that applicants are required to currently reside in Adelaide SA and possess full working rights to be considered for this position.