Transportation Operation

JD.COM.INC Location: Sydney NSW Work Type: Full-time Work Model: Onsite

Role: Transportation Operation

JD Logistics, a technology-driven supply chain and logistics solutions provider under JD.com, is seeking a Transportation Operation professional. Our expertise lies in automation, smart fulfilment, and data intelligence, enabling us to deliver end-to-end logistics services that support businesses and improve customer experiences. Our integrated networks cover warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, focusing on speed, reliability, and precision.

JD Logistics possesses one of the world's most extensive logistics infrastructures, managing over 3,600 warehouses totalling more than 34 million square meters. Our Global Smart Supply Chain Network integrates highly automated warehousing with robust international transportation solutions for seamless cross-border movement. We operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we expand JD.com’s international logistics footprint.

Joining JD Logistics means contributing to the evolution of global supply chain and logistics. You will engage with smart warehousing, autonomous delivery, and innovative technology. This role offers a competitive salary, desirable locations, and a culture that prioritizes its people, providing opportunities for meaningful challenges, skill development, and impact in a rapidly changing industry.

You will join the JINGDONG Logistics team, which emphasizes collaboration, ownership, and delivering high-quality results in a fast-paced, dynamic environment.

Key Responsibilities:

• Transportation Process Planning & Optimization:
• Develop transportation strategies aligned with business requirements.
• Optimize end-to-end processes, including cargo collection, sorting, transit, and delivery.
• Streamline routes to minimize returns, establish standardized operating procedures, improve efficiency, and reduce costs.
• Carrier & Resource Management:
• Evaluate and select high-quality carriers.
• Implement performance assessment systems and oversee daily operations to address anomalies.
• Integrate and allocate transportation resources, develop new channels, and optimize routes and capacity configurations to ensure service quality and timeliness.
• Operations Monitoring & Problem Resolution:
• Monitor real-time transportation metrics (cost, efficiency, profit/loss) and establish risk alerts for prompt anomaly resolution.
• Analyze operational data to identify optimization opportunities, develop improvement plans, and ensure stable transportation operations.
• Customer Service & Collaboration:
• Align with customer needs and manage end-to-end service cycles, including resolving complaints and claims.
• Coordinate internal teams and external partners to ensure seamless transportation processes, thereby enhancing customer satisfaction and experience.
• Team Management & Capability Building:
• Set team goals, delegate tasks, and provide training and guidance.
• Establish a talent development system to enhance team members’ professional skills and service awareness, ensuring efficient execution and sustainable growth of transportation operations.

About JD Logistics: JD Logistics is part of JD.com, a leading technology-driven supply chain and logistics solutions provider. We leverage automation, smart fulfilment, and data intelligence to offer end-to-end logistics services, enhancing business operations and customer experiences. Our comprehensive networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, prioritizing speed, reliability, and precision.

Global Reach: JD Logistics operates one of the world's most extensive logistics infrastructures, managing over 3,600 warehouses with more than 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, facilitating seamless cross-border movement. We currently manage 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue to expand JD.com’s international logistics presence.

Learn more about JD Logistics at: https://www.jingdonglogistics.com/

What We Offer: Joining JD Logistics provides an opportunity to contribute to the future of global supply chain and logistics. You will work with smart warehousing, autonomous delivery, and innovative technology that facilitates global goods movement. We offer a competitive salary and desirable locations within a people-first culture, providing space for meaningful challenges, skill growth, and impact in a fast-evolving industry.

About The Team: The JINGDONG Logistics team values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Application Instructions: To apply, please submit your application.