Contracts Service Manager

Contracts Service Manager

Cast Recruitment Perth WA Full-time, Onsite Competitive Salary + Company Car

Our client, a national facilities service provider with a holistic approach to maintenance, project management, and building services across commercial, retail, aged care/retirement, education, and healthcare sectors, is seeking an experienced Contracts Service Manager. This role offers an opportunity to lead a high-performing team and oversee the successful delivery of multiple service contracts within a business that values strong leadership, client relationships, operational excellence, and continuous improvement.

The Role Reporting to the Head of Operations, you will manage the day-to-day delivery of multiple contracts and lead a team of Supervisors and Contract Administration Leads. Your responsibilities will include ensuring consistent achievement of operational performance, client satisfaction, financial outcomes, and compliance.

Key responsibilities include:

• Leading, mentoring, and developing a team of trade staff, supervisors, and contract administrators.
• Managing contract performance, KPIs, budgets, and profitability.
• Building and maintaining strong client and stakeholder relationships.
• Overseeing contractor performance, procurement, and service delivery.
• Supporting recruitment, onboarding, training, and performance management.
• Conducting site visits and quality assurance inspections.
• Driving a strong safety culture and ensuring compliance with HSEQ standards and WA WHS legislation.
• Identifying opportunities to improve operational efficiencies and contribute to business growth.

About You We are looking for a proactive leader who thrives in a fast-paced environment and enjoys balancing operational management with client engagement.

Ideally, you will have:

• Previous experience managing service or maintenance contracts.
• Strong leadership experience, with the ability to motivate and develop teams.
• Excellent stakeholder management and communication skills.
• Commercial acumen with experience managing budgets and contract performance.
• A qualification in Project Management (Cert IV minimum, Diploma preferred) or equivalent experience.
• Experience within facilities management, maintenance, asset management, or government contracts will be highly regarded.
• A solutions-focused mindset and a genuine passion for delivering outstanding customer outcomes.

What's on Offer?

• Join a respected and growing organisation with a strong industry reputation.
• A diverse leadership role offering real autonomy and variety.
• A supportive senior leadership team that values collaboration.
• The opportunity to make a genuine impact across operations and client relationships.
• Long-term career development and progression opportunities.
• A competitive salary package.

To express your interest, please contact Paige Drummond on 04•• ••• 028 or submit your CV to pai•••••••••••@castrecruitment.com.au. Please note that only shortlisted candidates will be contacted.