Customer Service Officer

Customer Service Officer

Hunter Water, Newcastle Work Type: Full-time Work Arrangement: Hybrid

Hunter Water is seeking a Customer Service Officer to join its Land Development team within the Customer Service Division.

About Hunter Water Our organisational values shape our identity and guide our actions. We are committed to embracing diversity and inclusion, valuing the unique capabilities, backgrounds, experiences, and characteristics of individuals. These diverse perspectives drive innovation and collaboration, ensuring optimal outcomes for our customers and communities. We are building a more innovative, collaborative, and resilient organisation focused on a sustainable water and wastewater future.

Employee Benefits This position includes a range of benefits, such as:

• Flexible working and additional leave:
• Additional Public Holidays
• RDOs
• 5 days additional paid Carers Leave per annum
• Paid Community Service Leave
• 14 weeks paid Parental Leave for both parents
• Access to hybrid work and other flexible options
• Health & Wellbeing:
• Fitness passport
• Access to discounted health fund and health services
• Access to the Employee Assistance program

Remuneration & Hours

• Base salary up to $79,387.25 plus 12% Superannuation
• 35 hour working week
• Reward and Recognition Program

The Opportunity As the Customer Service Officer, you will be responsible for receiving, processing, and supporting development applications. The role aims to assist customers in alignment with the business's Customer Strategy.

Key Responsibilities

• Provide technical and development-related support to customers for the submission of development and plumbing-related activities.
• Assess and determine basic development requirements to facilitate plan stamping activities and application processing.
• Respond to customer inquiries regarding various development and minor technical matters related to Hunter Water's operations, adhering to Hunter Water's Customer Service Standards, Policies, and Procedures.
• Record and maintain relevant information within corporate information systems.
• Act as a proactive, customer-centric operator, identifying areas for process improvements for both internal and external stakeholders.

Essential Criteria

• Certificate III or above in a relevant qualification and/or previous customer service experience.
• Passion for customer service and experience in delivering it.
• Demonstrated strong communication skills (verbal and written) that can be delivered effectively and professionally to a diverse customer base.
• Ability to work in a high-volume, high-pressure environment.
• Ability to work cohesively within a team and autonomously.
• Sound, effective time management skills.
• Refined attention to detail with a solution-focused approach.

Desirable Criteria

• Ability to interpret building and construction plans.
• Experience in identifying and recommending continuous improvement opportunities.
• Navigating new technology and systems.

Application Steps To be considered, applicants must submit a cover letter addressing the Selection Criteria and provide a current resume.

Please click to view the Position Description.

Application Closing Date: Friday 10 July 2026

Hunter Water is a proud Inclusive Employer committed to Inclusion, Diversity, and Equity. People with disability, women, and Aboriginal and Torres Strait Islander candidates are encouraged to apply. Applicants can request a reasonable adjustment at any stage of the recruitment process by contacting the recruiter.

Employment with Hunter Water Corporation may be subject to pre-employment checks, including but not limited to criminal background checks, functional assessments, drug and alcohol testing, and psychometric assessments for preferred external applicants.