Desktop Estimator - Insurance Industry

Desktop Estimator - Insurance Industry

Company: InsureBuild Location: Heidelberg West Work type: Full-time Work model: Onsite

InsureBuild, established in 1996, has provided specialised insurance building repairs across Australia for over 30 years. We service the insurance industry, undertaking repairs following insurable events such as fire, flood, impact, storm, and malicious damage. Our team takes pride in delivering a critical service to those in need. If you are customer-focused and have construction industry experience, consider this challenging role.

About the Role:

We are seeking an experienced Desktop Estimator to support property insurance claims across Regional Victoria and nationally. This role involves desktop assessments and requires strong technical estimating skills, clear customer communication, and the ability to meet strict industry KPI timeframes. You will assess properties damaged by insurable events, preparing accurate scopes of work, estimates, and reports while collaborating with trades, insurers, and internal stakeholders.

Key Responsibilities:

• Conduct virtual (desktop) assessments alongside trades, maintaining clear, professional, and respectful communication with customers.
• Carry out onsite assessments to determine the cause of damage and the extent of works required.
• Prepare accurate reports, scopes of work, and estimates in line with insurer and industry requirements.
• Complete desktop scope validations for both local and national claims within required timeframes.
• Submit all desktop and onsite assessments in accordance with strict KPI and SLA targets.
• Develop and communicate preliminary programs of works to relevant stakeholders using purpose-built estimating and claims software.
• Review job files and associated documentation to ensure accuracy and compliance.
• Compile and submit variations and amendments to scope as required throughout the claim lifecycle.
• Ensure all works conform to legislative and contractual Workplace Health and Safety (WHS) standards.
• Adhere to insurance company and internal policies and KPIs.

Skills and Experience:

• Strong technical building knowledge with a qualified Carpentry Trade background preferred.
• Strong time and organisational management skills with the ability to work both autonomously and within a team environment.
• Excellent communication skills with the ability to be empathetic to the needs of the customer.
• Insurance industry building experience is considered an advantage but not essential.
• Proficiency in relevant report writing software and technology (Office 365, MS Teams, Prime Ecosystem).
• Must have a current and valid driver’s licence, and white card.
• This role will be subject to a successful National Police Check.
• Occasional interstate travel to other offices, to assist in increased workloads following major events, may be required.

What We Offer:

• Competitive remuneration.
• Phone and laptop provided.
• Annual salary reviews.
• Career progression opportunities.
• This is a Heidelberg West office-based role.

InsureBuild is committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

For more information about our company, please visit www.insurebuild.com.

We are not engaging with recruitment agencies and will not be responsible for any fees relating to unsolicited resumes sent to us.