Scheduler/Customer Service Representative

Scheduler/Customer Service Representative

Company: Dawson Electric Location: Woolloongabba Salary: $32 – $40 per hour Work Type: Part-time Work Setting: Onsite

Dawson Electric has been a trusted provider in Brisbane since 2007, recognised for reliability, professionalism, and superior customer service. Our distinction lies in our dedication to a high-quality customer experience and our team of respectful, well-presented tradespeople who value their work. Kristine and Dylan, the husband-and-wife team leading Dawson Electric, are actively involved in daily operations and foster a supportive, team-first culture.

We are seeking a highly organised Scheduler/Customer Service Coordinator to serve as the central point for our daily operations. This role is essential for ensuring jobs are completed on time, technicians are supported, and customers are satisfied.

About the Role This is a dynamic and varied position encompassing scheduling, customer service, and administrative support. You will be the initial point of contact for customers and the primary liaison between the office and our field electricians.

Hours: Monday 7:00 AM – 4:00 PM. An additional 15 hours spread over 3 other days, totalling approximately 24 hours per week. Ideal Start Date: July 13th

Key Responsibilities

• Scheduling and coordinating daily jobs for technicians.
• Responding to incoming calls and addressing customer inquiries.
• Booking jobs and managing the job calendar.
• Providing technicians with job information and updates.
• Offering general administrative support across the business.
• Managing job documentation and compliance requirements.
• Contributing to the improvement of systems and processes for enhanced efficiency.

What We're Looking For

• Strong organisational and multitasking capabilities.
• Excellent communication skills, both verbal (phone) and written.
• Confidence in handling customer inquiries.
• High attention to detail.
• Ability to maintain composure under pressure.
• A minimum of 1-2 years of experience in administrative, scheduling, or customer service roles.
• Basic familiarity with job management systems is required.
• Must possess Australian work rights.

What We Offer

• Competitive salary, commensurate with experience.
• A supportive, team-focused work environment.
• Opportunities for professional growth within the business.
• A stable, long-term position.
• Provision of necessary systems and tools.
• We utilise Service Titan for job management; full training will be provided.

Why This Role Matters You will be instrumental in ensuring the smooth operation of our business, from the initial customer interaction to the completion of the job. This role is ideal for individuals who thrive on variety, enjoy problem-solving, and excel at keeping operations on track.

To Apply Please email your application to kri•••••@dawsonelectric.com.au and respond to the following two questions:

1. Why do you believe you would be a good fit for Dawson Electric?
2. Describe a time you effectively handled a customer complaint.